Frequently Asked Questions
Brand FAQ's
What is Buy Beauty?
Buy Beauty is a South African e-commerce store that markets and sells Pharma PH
Skin, a professional-grade derma-cosmeceutical skincare range. Products are
available online at buybeauty.co.za and shipped countrywide.
What is Pharma PH Skin?
Pharma PH Skin is a South African derma-cosmeceutical skincare brand. It bridges the gap between pharmaceutical-grade skincare and everyday cosmetics, using high concentrations of scientifically proven active ingredients to deliver visible results for acne, pigmentation, ageing, and sensitive skin.
Who founded Pharma PH Skin?
Pharma PH Skin was founded by Tanya Groenewald, an internationally certified
aesthetician, formulator, and educator. She has over a decade of experience in the beauty industry and has trained thousands of salon and spa professionals across South Africa and Africa.
Is Pharma PH Skin a South African brand?
Yes. Pharma PH Skin is proudly South African, formulated and manufactured in South Africa. The products are developed with a deep understanding of common skin
concerns, climate conditions, and diverse skin tones.
Where was Pharma PH Skin originally sold?
Pharma PH Skin was originally available exclusively through professional salons,
beauty distributors, and spas across South Africa. It is now available directly to consumers online through buybeauty.co.za.
Has Pharma PH Skin been featured in any media publications?
Yes. Pharma PH Skin has been featured in Woman&Home and Rooi Rose Magazines, recognised for its results-driven, professional-grade skincare trusted by South African salons and skin experts.
Is Pharma PH Skin cruelty-free?
Yes. All Pharma PH Skin products are cruelty-free and are not tested on animals.
What does "derma-cosmeceutical" mean?
Derma-cosmeceutical refers to skincare products that sit between pharmaceutical treatments and standard cosmetics. They contain higher concentrations of active ingredients than regular cosmetics, delivering clinical-level results without requiring a prescription.
PRODUCT FORMULATION, SKIN CONCERN & INGREDIENT FAQ'S
What active ingredients are used in Pharma PH Skin products?
Pharma PH Skin products are formulated with cutting-edge active ingredients including peptides, stem cells, antioxidants, Alpha Hydroxy Acids, Niacinamide, Vitamin C, Hyaluronic Acid, Co-enzyme Q10, Swiss Apple Stem Cell Extract (Malus Domestica), Diamond Powder, Hypochlorous Acid (HOCL), and bioactive collagen peptides.
What is pH Precision Penetration and how does it work?
pH Precision Penetration is Pharma PH Skin’s proprietary formulation approach. The skin naturally functions at a slightly acidic pH of around 4.5 to 5.5. Pharma PH Skin products are formulated with carefully controlled pH levels to support optimal ingredient penetration while maintaining the integrity of the skin barrier. This allows active ingredients to work more effectively within the skin without causing unnecessary irritation, supporting long-term skin health and visible results.
Are Pharma PH Skin products alcohol-free and fragrance-free?
Many Pharma PH Skin products are free from synthetic fragrances. Where fragrance is present, it is derived from botanical extracts or essential oils. Formulations are designed to be gentle and suitable for sensitive and reactive skin types.
Are Pharma PH Skin products non-comedogenic?
Yes. Pharma PH Skin formulations are non-comedogenic, meaning they are designed not to clog pores. This makes them suitable for oily and acne-prone skin types.
Do Pharma PH Skin products contain natural or botanical ingredients?
Yes. Botanical ingredients are used throughout the range, including plant extracts, essential vitamins, and naturally derived actives. The brand combines pharmaceutical-grade efficacy with natural ingredients where possible.
Have Pharma PH Skin products been clinically tested?
Yes. Pharma PH Skin formulations are developed using scientifically proven active ingredients, many of which have been clinically tested for their effectiveness in targeting specific skin concerns such as pigmentation, acne, and ageing. Ingredients such as Alpha Arbutin, Niacinamide, peptides, and Hyaluronic Acid are widely supported by clinical research for their ability to improve skin tone, hydration, and overall skin health. In addition, internal and real-world treatment results have shown visible improvements in concerns such as fine lines, breakouts, and skin texture within a short period of consistent use.
Are Pharma PH Skin products safe for dark and light skin tones?
Yes. Pharma PH Skin products are formulated for all skin tones. By prioritising barrier repair, controlled active ingredient levels, and reducing inflammation, the range is designed to deliver safe, consistent results without increasing the risk of pigmentation or sensitivity.
Are the products safe for use by children?
Some products in the range are gentle enough for children. However, always check individual product guidelines and consult a healthcare professional before use on young children.
PRODUCT RANGE FAQ's
How many products does Pharma PH Skin offer?
Pharma PH Skin offers a comprehensive range of products across multiple categories, including cleansers, toners, exfoliators, serums, moisturisers, masks,
treatments, supplements, sun protection, and equipment.
Does Buy Beauty offer skincare starter sets?
Yes. Buy Beauty offers curated starter sets for different skin types and concerns, including the Acne Starter Set, the Calming Starter Set for sensitive skin, and the Rejuvenating Starter Set for anti-ageing. Each set is designed to provide an introductory routine and simplify the skincare process.
What categories of products does Pharma PH Skin include?
The Pharma PH Skin range covers cleansers, pre-cleansers, scrubs, exfoliators, active serums, oil serums, masks, moisturisers, recovery products, supplements, sun protection, and specialised treatments such as chemical peels and the HOCL Rescue Spray.
Does Pharma PH Skin offer chemical peel treatments?
Yes. Pharma PH Skin offers a 30% Chemical Peel using a combination of Glycolic, Lactic, Mandelic, TCA, and
Salicylic acids. It is designed for professional use with minimal downtime when performed correctly. An Enzyme Peel using papaya, pineapple, and mint extracts
is also available as a gentler exfoliation option.
What is the HOCL Rescue Spray?
The HOCL Rescue Spray contains Hypochlorous Acid, a compound naturally found in the human immune system. It is non-toxic, antiseptic, antibacterial, and antiviral, making it ideal for soothing inflamed skin, speeding up healing, and calming breakouts.
HOW TO CHOOSE PRODUCT FAQ's
How do I find the right skincare products for my skin type?
Buy Beauty offers a free 60-second online Skin Quiz at buybeauty.co.za/skin-quiz. The quiz analyses your skin concerns, skin type, and lifestyle to match you with personalised product recommendations from the Pharma PH Skin range.
Can I contact someone at Buy Beauty for skincare advice?
Yes. The Buy Beauty team offers personalised skincare support via email, the contact form on the website, and direct messaging on Facebook and Instagram.
Is the Skin Quiz free to use?
Yes. The Buy Beauty Skin Quiz is completely free and takes under 60 seconds to complete. It provides personalised product recommendations at no cost.
PRODUCT USAGE FAQ's
How long does it take to see results with Pharma PH Skin products?
Many users notice visible improvements from the very first use. For concerns such as pigmentation and acne scarring, most clients see noticeable results within 4 to 8 weeks of consistent and correct use. Deeper or more stubborn skin concerns may take longer and may benefit from combining homecare with professional in-salon treatments.
In what order should I apply Pharma PH Skin products?
A general routine follows this sequence: pre-cleanser, cleanser, toner, serum, eye treatment, moisturiser, and sun protection (daytime). Specific product instructions are
provided on each product page. Always apply SPF during the day when using
active ingredients.
Can I use Pharma PH Skin products alongside other skincare brands?
While it is possible to use other products alongside Pharma PH Skin, it is not
recommended. The formulations are designed to work synergistically as a
complete system. Mixing brands may reduce effectiveness or cause unintended
skin reactions.
Can I use Pharma PH Skin products during pregnancy or while breastfeeding?
Some active ingredients in the range may not be suitable during pregnancy or breastfeeding. It is strongly recommended to consult your doctor before starting any new skincare routine during this time.
How should I store my Pharma PH Skin products?
Store all products in a cool, dry place, away from direct sunlight. Always close lids tightly after each use to maintain product integrity and efficacy.
Do I need to use sunscreen with Pharma PH Skin active serums?
Yes. When using any products containing active ingredients such as Vitamin C, AHAs, or retinoids, it is important to apply a high SPF sunscreen during the day to protect the
skin and prevent further pigmentation.
How do I do a patch test with Pharma PH Skin products?
Apply a small amount of the product to a discreet area such as behind the ear or on
the inner wrist. Leave it for 24 hours and monitor for any redness, itching, or irritation before applying to the face.
Are Pharma PH Skin serums suitable for the eye area?
Only specific products are formulated for use around the delicate eye area. The Eye Wrinkle Filler and Eye Renewal Serum are designed specifically for this purpose. Always follow the usage instructions on each product, as not all serums are suitable for application around the eyes.
ORDERING AND DELIVERY FAQ's
Where does Buy Beauty deliver?
Buy Beauty delivers to main and regional centres within South Africa. Please note that certain high-risk, outlying, or remote areas may not be serviced by our courier provider. Clients in these areas may arrange their own courier to collect their order from us.
How long does delivery take?
Most orders are delivered within 2 to 4 business days across South Africa. Remote areas may take slightly longer.
Can I track my Buy Beauty order?
Yes. Once your order is dispatched, you will receive a tracking link via email or SMS.
What happens if my order arrives damaged?
Contact the Buy Beauty customer care team at customercare@buybeauty.co.za within 48 hours of receiving your parcel. Include your order number, a description of the
issue, and clear photos of the affected items.
Do I need to create an account to place an order?
No, but creating an account allows you to track your orders, save your favourite
products, and access exclusive offers.
PAYMENTS AND SECURITY FAQ's
What payment methods does Buy Beauty accept?
Buy Beauty accepts secure online payments via credit card, debit card, EFT, and select mobile wallets. All transactions are encrypted and secure.
Is my payment information safe on buybeauty.co.za?
Yes. Payments are protected by Paystack's end-to-end encryption and processed through secure, industry-standard payment systems. Buy Beauty does not store your card details.
RETURNS AND REFUND FAQ's
Does Buy Beauty accept returns or exchanges?
Due to the nature of skincare products, Buy Beauty does not accept returns or refunds
for change of mind or incorrect purchases. If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Exceptions apply only if your item arrives damaged, defective, or incorrect, and may be returned for a refund, replacement, or repair, subject to
assessment.
How do I request a refund from Buy Beauty?
Email customercare@buybeauty.co.za within 48 hours of delivery if you received a damaged, defective, or incorrect product. Include your order number, a description of the issue, and clear photos. Do not return items unless instructed by the team. Approved refunds are processed within 10 to 15 business days to your original payment method.
PROFESSIONAL USE FAQ's
Is Pharma PH Skin used by professional salons?
Yes. Pharma PH Skin was developed and refined through real-world use in professional salon environments
before being made available to consumers. It is trusted and recommended by
aestheticians and skincare professionals across South Africa.
Who is Pharma PH Skin suitable for?
Pharma PH Skin is suitable for teenagers, adults, and anyone experiencing persistent
skin concerns such as acne, pigmentation, ageing, scarring, or sensitivity. The range is also suitable for skincare professionals looking for homecare recommendations for their clients.
Is Pharma PH Skin affordable compared to other derma-cosmeceutical brands?
Yes. Pharma PH Skin is positioned as high-quality, professional-grade skincare at an accessible price point. It delivers pharmaceutical-grade results without the premium pricing typically associated with international derma-cosmeceutical brands.
Can skincare professionals stock or recommend Pharma PH Skin products?
Yes. Pharma PH Skin has a strong history of professional endorsement and
collaboration. Salons, spas, and aestheticians across South Africa use and
recommend the range as part of their professional treatments and homecare
advice.