Shipping policy

Quick Dispatch Promise

We warehouse all items listed on our site. That means once payment clears, your order is dispatched within 24 hours (Monday to Friday only).

Delivery Timeframes (Business Days Only)

• Gauteng: 1–2 days

• Cape Town, Durban & other main cities: 2–3 days

• Outlying areas: 4–5 days

Note: Weekends & public holidays are excluded.

If your order contains items with different lead times, the item with the longest lead time will determine the full delivery timeframe. For quicker delivery, order these items separately.

Address Accuracy

We cannot change your delivery address once your parcel has been dispatched. Please double-check details before completing your order.

Order Tracking

We track every order until we receive delivery confirmation from our courier partner.

Weekend & Public Holiday Orders

Orders placed on weekends or public holidays are processed on the next business day (after payment clears).

Receipt & Inspection

Please inspect your parcel on arrival:

• Report any wrong, defective or damaged items within 24 hours of delivery.

• If the outer packaging is damaged, note it on the courier’s delivery slip/waybill immediately.

• Take clear photos of the damaged item and send to: customercare@buybeauty.co.za

Claims made after 24 hours, or without photographic proof and waybill notation, may not be honoured.

Our Response

Once we receive your report, our team will investigate and respond with a resolution within 7–10 business days.

Delivery Confirmation

If no issues are reported within 24 hours of confirmed delivery, we’ll assume your order was received in good condition.

Buy Beauty is not responsible for losses or misuse after delivery to your nominated address.

International Shipping

Currently, we ship only within South Africa. For international orders, please contact:

customercare@buybeauty.co.za

You are however more than welcome to still purchase what you need and arrange collection with your own courier.

Returns & Refunds

Due to the nature of our products, we do not accept returns or offer refunds — except for incorrect, defective, or damaged items. See our Refund Policy.