Refund policy

Buy Beauty Return & Refund Policy

Due to the nature of our skincare products, we do not offer returns, exchanges, or refunds, except in these cases:

You received the wrong item
The item is defective
The item is damaged beyond use

Report an Issue (Within 24 Hours)

If your order arrives damaged, defective, or incorrect, email customercare@buybeauty.co.za within 24 hours of delivery. Include:

Your order number
A brief description of the issue
Clear photos of the item(s)

Do not return items unless instructed. Unauthorised returns will not be processed.

If your order contains items with different lead times, the item with the longest lead time will determine the full delivery timeframe. For quicker delivery, order these items separately.

Return Approval Process

If approved, you’ll receive a return shipping label and instructions.

Items must be:

Unused, unopened, and in original packaging
Accompanied by a receipt or proof of purchase

Refunds

Once your return is received and inspected, we’ll notify you within 10 business days.

If approved, refunds are processed to your original payment method.

Please allow up to 15 business days for the refund to reflect.

Important Notes

No refunds or exchanges for items you don’t like
No returns on used, opened, sale items, or gift cards
Claims not reported within 24 hours will not be accepted.

Exchanges

To exchange an item, complete the return process and place a new order.

Cancellations

Orders cannot be cancelled once confirmed. Our fulfilment process begins immediately.

Out-of-Stock Items

If an item becomes unavailable after ordering, it will be cancelled and fully refunded. You will be notified by email.